The promise of remote radiology is reading from anywhere. The reality? It can feel like you’re reading from an island. In a talk at the ARRS 2025 Wellness Symposium, William Moore, MD detailed NYU’s seven-year mission to end isolation for its 60-person remote radiology team.
Why it matters: Disconnected radiologists are far more likely to leave their jobs, which can lead to staffing issues and a loss of institutional knowledge.
Cracking the Engagement Code
Every journey has moments of discovery, NYU’s came when they figured out what truly connected people.
- They found the magic formula for meetings. Useful, can’t miss education sessions, like interesting case conferences or non-punitive peer learning sessions provided opportunities for meaningful connection.
- Go big or stay home. Remote staff would skip out on virtual mixers, but made time to attend department parties and CME conferences that built camaraderie.
- Fast, flawless technology. To make remote work successful, you must invest in hardware and software that makes the remote experience as seamless as being on-site.
Battles Still Being Waged
Dr. Moore highlighted several ongoing issues:
- Solutions can create new problems. A move to split teams into remote and in-person divisions solved one conflict but created organizational silos.
- Old tensions linger. Conflicts over goals and roles are still a challenge, showing that policies alone don’t solve turf wars.
The takeaway: The answer to remote isolation isn’t one static fix; it’s a dynamic work culture. Teams thrive by making sure no one is left behind.
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